How do I submit a maintenance request after I move in? 

Current residents may submit a maintenance request 24/7 via their online resident portal or by calling 205-824-5008. A member of our Maintenance Team will review your request and contact you, the homeowner, and the appropriate vendors to remedy the issue.  

When is my rent due? And what are the standard late fees? 

All rent and other monthly charges are due on the first (1st) day of the month. If rent and other monthly charges are not received by the fifth (5th) day of the month, then the payments will be considered late, and late fees will be assessed and due immediately. The standard late fee is $100.00. If rent and other monthly charges are not paid by the sixth (6th)  day of the month, then an additional daily late fee equal to $10.00 will be assessed and charged until payment is submitted in full.  

How do I submit notice to vacate my rental home? 

All notices to vacate must be submitted in writing. Residents may submit their written notice to vacate via the online resident portal, email, or hand-written letter. The minimum notice to vacate requirement is thirty (30) days.  

How do I terminate my lease agreement early? 

The same thirty (30) day minimum written notice to vacate requirement outlined above applies if you need to terminate your lease agreement early. Early cancellation fees will be charged according to the terms outlined in Section 2.3 of your lease if you terminate it prior to the expiration date.  

How do I renew my lease? And are there short and/or long-term renewal options? 

ARM will contact the homeowner of your rental home about 75-90 days before your lease end date to confirm your lease renewal options. You will receive either a lease renewal offer or a notice to vacate the property in writing about  45-60 days before your lease expires. The lease term and rate are determined by the homeowner of your property. ARM  will facilitate any negotiations between the homeowner and you. 

What are the benefits and costs of the Resident Benefits Package (RBP)? 

• The RBP program costs $59.95 per month in addition to other monthly charges. 

• Renter’s Liability Insurance: If applicable, you’ll benefit by being added to our master insurance policy and all of your lease insurance requirements shall be met.  We’ve secured an industry-leading value policy from an A-rated carrier. In lieu of being added to our master insurance policy, you also have the option to provide your own proof of insurance provided by your insurance provider of choice, subject to the terms of the lease.

• Resident Rewards: A rewards program is made available to you through a mobile application provided by the team at Piñata (the rewards provider). You will receive exclusive discounts, gift cards, etc. just for being enrolled! 

• Credit Building: Your positive payment history is reported to the major three credit bureaus via a third party.  Late payments will not be reported; therefore, they will not negatively affect your credit score. Back reporting is available when you enroll in RBP at renewal of your lease. The average increase in credit score for enrolled residents is about 23-42 points! 

• On-Demand Pest Control Services: You will be provided with an innovative pest control service that provides an effective, reactive, and targeted approach to pest control. Covered pests include: ants, mice, cockroaches, bed bugs, fleas, ticks, weevils, & mites.

• $1M Identity Protection: Aura’s IdentityGuard provides $1 million of identity protection for each financially responsible resident listed on your lease agreement. You can read more about this service at  www.identityguard.com. 

• HVAC Filter Delivery: HVAC filters are delivered to your home approximately every 60 days, or as required by your HVAC system. You simply need to change out the old filters for the new filters when they arrive. 

• Utility Concierge Service: A Utility Concierge team is available to aid in the activation of utility, cable, internet, and other relevant services. They will gather important set-up information for you to make the transfer process easier at move-in. They can also help you find new internet or cable services at any time during your lease term.

• Home Buying Assistance: ARM can connect you with a Licensed Real Estate Agent and/or Broker to offer buyer representation services if you want to purchase a home. 

• 24-Hour Maintenance Coordination Service: You can call or text 205-855-6674 for immediate assistance at any time on any day of the week. An on-call representative will assist you.  

• Online Portal Access: You have access to your online resident portal for the purposes of reviewing pertinent documents, paying rent and other fees, and reporting maintenance concerns.  

• Multiple Payment Methods: All payments can be paid in a variety of ways using your resident portal and via physical funds. Available options include ACH, debit and credit cards, electronic cash payment, money order,  cashier’s check, and personal check. 

• Vetted Vendors: ARM ensures that all third-party vendors are appropriately licensed, bonded, and insured.

When can I cancel my Rhino or Qira Bond? 

ARM will notify you when you are able to cancel your Rhino or Qira Bond. Your bond most likely serves as a traditional security deposit replacement and must remain in effect until the expiration of your lease agreement. It must be renewed if you renew your lease agreement for an additional term.  

Can I install a security system at my rental home? 

Yes. Installation of the security system cannot cause physical damage to your rental home. Nothing can be drilled into  the exterior siding of your home, and any hardware that is drilled into the home during installation must remain at the property when you move out. Removable devices can be taken with you when you move out.  

Can I install a satellite dish at my rental home? 

Yes. The satellite dish cannot be attached to the roof or siding of your rental home. It must be installed on a pole in the yard of the residence.  

Can I install a privacy fence at my rental home? 

The installation of privacy fences must be approved by the homeowner. If the owner approves your request, then you will be allowed to install a privacy fence at your own expense. The fence must adhere to HOA and city guidelines, be installed by an ARM-approved vendor, and remain at the property when you move out.